Refund policy

We have a 30‑day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact us at hello@ironandemberworks.com. Returns must be sent to: 94163 River Marsh Drive, Fernandina Beach, FL 32034 Items sent back without first requesting a return will not be accepted.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or incorrect so we can make it right.

Exceptions / non-returnable items

Certain items cannot be returned: perishable goods, custom/personalized products, personal care goods, hazardous materials, flammable liquids, or gases.
We also cannot accept returns on sale items or gift cards.

Exchanges

Return the item you have, and once accepted, make a separate purchase for the new item.

Refunds

We’ll notify you once we’ve received and inspected your return. If approved, you’ll be refunded to your original payment method within 20 business days. If more than 20 business days have passed since approval, contact us at hello@ironandemberworks.com.